The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions under which hospitality businesses established in the Netherlands—such as hotels, restaurants, cafés, and related companies—provide hospitality services and conclude hospitality agreements. The UVH also applies to the services of Hotel Alkmaar and Bar & Restaurant BLOOM.
In this disclaimer, the following definitions apply:- The owner: the operator of the website: Hotel Alkmaar and Bar & Restaurant BLOOM - Use: all conceivable actions - You: the user (visitor) of the website - The content: all content available on the website The following applies to the page you are currently viewing. By using this page, you agree to this disclaimer. Hotel Alkmaar and Bar & Restaurant BLOOM exercise the utmost care in maintaining this website, particularly with regard to its accuracy and timeliness. Nevertheless, it is possible that information may be incomplete or incorrect. The texts on this website are therefore not legally binding. This website contains a number of hyperlinks to pages and websites of third parties. The owner is not responsible for the content of files and/or websites linked to this website or referred to. Unauthorized or improper use of the content or parts thereof constitutes an infringement of intellectual property rights. Permission to use the displayed content or parts thereof in publicly accessible places must be requested from us in writing. The texts and graphic elements (including photographs) on this website are protected by copyright. For publication in newspapers, magazines, on television, and on websites, digital images and logos may not be used without prior consent. Use is only permitted with the explicit written permission of Hotel Alkmaar and Bar & Restaurant BLOOM.
To make your stay as comfortable as possible, we apply the following house rules: • All instructions given by hotel staff relating to these house rules must be followed. • A valid form of identification must be presented upon check-in. Check-in is permitted from the age of 18. All hotel guests are required to provide identification. • Prostitution is strictly prohibited within our premises. • We only accept your personal credit card, which must be presented upon arrival. • It is strictly forbidden to smoke in the room and/or use any form of drugs (including nitrous oxide), as well as to cover or tamper with the smoke detector. Guests are held liable for any damage caused. The fine is €250.00 per incident. If the fire alarm is triggered due to smoking in the room, the €275.00 fire brigade call-out fee will be charged to you. • Hotel property must remain within the building. In the event of intentional damage to hotel property, the guest may be held liable for repair and/or replacement costs. • We respect your privacy under all circumstances; however, we are authorized to enter your room if you fail to comply with our house rules or if there is a suspected violation. • Dogs are only allowed in the Bar section of the restaurant. • Cameras are installed in various areas of the building. Anyone present in our hotel agrees to being recorded. In the event of emergencies or incidents, these recordings may be used as supporting material and shown to third parties. • A maximum of two adults are permitted in the suites. Any damage will be deducted from the deposit or must be paid directly at reception. Once the suite has been inspected, the deposit will be returned to you. • Lost and found items must be handed in at reception. • Hotel Alkmaar is not responsible for the loss or theft of your belongings. • The management, the owner of this location, and/or persons working for the hotel cannot be held liable for any injuries or for material or immaterial damage that visitors may experience. It is not permitted to: • Consume, use, trade, or possess narcotics in the building or on the hotel premises. • Leave children under the age of 12 and/or pets alone and unsupervised in the room without informing the reception. • Stay in the room with more people than the number reserved, or receive unregistered guests or other hotel guests in the room. • Rent a room under your name without staying in the room yourself. • Use emergency exits as normal entry or exit points. • Use verbal and/or physical violence. Failure to comply with the above house rules, or in the case of damage, loss, or destruction of Hotel Alkmaar property, will lead to immediate removal from the hotel, liability claims, and/or a police report, without prior warning. No refunds will be issued, and your deposit will be withheld. We would like to thank you for your cooperation and wish you a pleasant stay!
If, during the term of quotations, agreements, or price arrangements, the applicable VAT rates are raised by the government, we are obliged to charge the higher VAT rate. In that case, the total agreed price will be increased in line with the new VAT rate. This adjustment will be implemented automatically and without further notification, from the date on which the amended VAT rates take effect. The price increase resulting from the VAT change does not affect the validity of quotations, agreements, or price arrangements. This reservation applies regardless of the applicability of the UVH or any other agreed general terms and conditions. All other conditions remain unchanged and fully in effect.
Your privacy is of great importance to Hotel Alkmaar. We handle personal data carefully and confidentially and process it in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations. This privacy statement explains which personal data we process, the purposes for which we do so, the legal basis for processing, how long we retain data and which rights you have. This privacy statement applies to personal data of, among others, our guests, website visitors, persons who contact us, business relations, supplier contacts and job applicants. Your personal data is therefore handled and secured with the utmost care, fully in accordance with the General Data Protection Regulation (GDPR). This privacy statement was last updated on 12-02-2026. 1. Who is responsible for processing your personal data? Hotel Alkmaar is a trade name of Hu Hotel Beheer B.V. Hu Hotel Beheer B.V. / Hotel Alkmaar Arcadialaan 6 1813 KN Alkmaar The Netherlands Email: info@hotelalkmaar.nl Telephone: +31 (0)72 540 14 14 Hu Hotel Beheer B.V. is the controller of your personal data insofar as it determines the purposes and means of processing itself. 2. Which personal data do we process? We only process personal data that is necessary for our services, our business operations or compliance with legal obligations. Your personal data is only used for the purpose for which you provided it; it is not used to send you other information or newsletters (unless you have explicitly indicated otherwise). Depending on the situation, we may process, among other things, the following personal data: - first and last name; - address and place of residence; - email address; - telephone number; - company and job-function details; - details of your reservation and stay; - arrival and departure details; - preferences and requests relating to your stay; - communication and correspondence with Hotel Alkmaar; - billing information; - payment and transaction data; - data necessary to carry out a reservation or agreement; - technical data concerning your visit to our website, such as IP address, browser and device; - data you provide when applying for a job with us; - other personal data that you voluntarily provide to us or that is necessary for a specific service. Personal data may come directly from you, but may also be obtained through, for example, a booking platform, travel organisation, corporate client, group booker or another party making a reservation or request on your behalf. We ask you not to provide special categories of personal data unless this is necessary for your stay or the service. If, for example, you voluntarily provide information about an allergy, dietary requirement or medical situation, we may process this information insofar as this is necessary to fulfil your request and there is a legal basis for doing so. 3. What do we use your personal data for? We use personal data only for clearly defined purposes. Reservations and stays We process your personal data to make, manage and fulfil your reservation and to provide your stay as well as possible. This includes, for example: - processing and confirming your reservation; - organising your stay; - communicating about your reservation; - answering questions and requests; - processing payments; - preparing and sending invoices; - handling complaints and comments; - carrying out administrative activities related to your stay. Communication When you contact us by telephone, email, contact form or in another way, we use your personal data to answer and handle your question or request. We do not retain correspondence longer than necessary for the purpose for which it was received, unless a longer retention period is necessary because of a legal obligation or legitimate interest. Business relations and suppliers When you contact us on behalf of an organisation, we may process your name, contact details, position and business correspondence to maintain and perform our business relationship. Administration and legal obligations We process personal data when necessary for our administration, financial administration, tax obligations and other legal obligations. When we are legally required to provide data, we may share personal data with competent government authorities or other authorised parties. Improving our services We may use personal data and anonymised or aggregated data to analyse and improve our services, website, communications and business processes. Where possible, we use data that cannot be directly linked to you. 4. What is the legal basis for processing personal data? The GDPR requires a legal basis for every processing of personal data. Depending on the situation, we process personal data on the basis of: Performance of a contract When you reserve a room or other service with us, we process personal data necessary to perform the agreement with you. Legal obligation We must process some personal data because we are legally required to do so, for example in connection with our financial administration, tax obligations or other legal requirements. Legitimate interest In certain situations, we process personal data on the basis of a legitimate interest, for example to secure our systems, prevent fraud, improve our services or maintain business relationships. When processing is based on a legitimate interest, we balance our interests against your privacy interests. Consent When consent is required for processing, we ask for your consent in advance. This may apply, for example, to certain forms of electronic marketing or the placement of non-essential cookies. You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. 5. How long do we retain your data? We do not retain personal data longer than necessary for the purposes for which it was collected. The exact retention period varies by type of personal data and purpose. Where we are legally required to retain data for a specific period, we comply with the applicable statutory retention period. After the applicable retention period has expired, personal data is deleted or, where possible and appropriate, anonymised. A request for deletion therefore does not automatically mean that we can delete all personal data immediately. Where we are legally required to retain certain data, we must comply with that retention obligation. You have the right to access the personal information Hotel Alkmaar has stored about you. You can request your information using the contact details provided under point 20 on this page. You have the right to have incorrect information corrected and also have the right to erasure. At your request, your personal data will be removed from Hotel Alkmaar's commercial systems. Booking data that we are legally required to retain cannot be deleted. Images from security cameras are retained for no longer than 28 days. 6. How do we protect your personal data? We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, unauthorised use, alteration or disclosure. Depending on the nature of the data and processing, these measures may include: - access restrictions and authorisations; - secure connections;- password and account security; - security of our IT systems; - periodic updates and security measures; - agreements with external service providers concerning data protection; - measures to prevent unauthorised access to personal data. Although we take appropriate measures, no system can guarantee complete security. 7. Sharing personal data with other parties We do not sell your personal data to third parties. For our services, we may use external service providers that process personal data on our behalf. Examples include parties that support us with: - reservations; - IT and hosting; - payments; - administration; - email communication; - website management; - security; - analysis and marketing. When an external party processes personal data on our behalf as a processor, we make arrangements where necessary regarding the protection and security of personal data. We also provide personal data when necessary to perform our services, when you have given consent or when we are legally required to do so, for example where we are legally compelled or where data is requested by government authorities such as the police, municipality or other emergency services. Hotel Alkmaar takes measures to safeguard privacy as much as possible and to ensure appropriate protection of the personal data it holds. Where third parties are engaged, these parties must likewise demonstrably have taken appropriate security measures and guarantee confidentiality. 8. Mews We use Mews for our hotel system. Mews processes our guests' personal data in connection with providing services to Hotel Alkmaar. In this situation, Mews acts as a processor on behalf of Hotel Alkmaar for guest data entered by Hotel Alkmaar. Mews itself confirms that, when accommodations use the Mews platform, it may act as a data processor for that accommodation. Agreements have been made with Mews concerning the processing and protection of personal data. More information about the processing of personal data by Mews can be found in Mews' current privacy policy. Please note: when Mews acts as a controller itself in a specific situation, Mews' privacy policy may apply directly to that processing. 9. Transfer of personal data outside the EEA We aim to process personal data within the European Economic Area (EEA). When personal data is processed or transferred to an organisation outside the EEA, we ensure that this is done in accordance with the GDPR. This may be based, for example, on an adequacy decision by the European Commission, appropriate safeguards such as Standard Contractual Clauses, or another legal basis for international transfers. 10. Email and contact forms When you contact us by email or use a contact form on our website, we process the information you provide to answer and handle your message. We do not retain this correspondence longer than necessary to handle your request, unless a longer retention period is necessary because of a legal obligation, a contract or a legitimate interest. 11. Newsletter and commercial communications Hotel Alkmaar may offer a newsletter or other commercial communications through which we inform interested parties about our services, offers, packages, events and other relevant developments. Where consent is required, your email address is added to the mailing list only after a clear opt-in. Every commercial newsletter provides an easy way to unsubscribe. You can unsubscribe from the newsletter at any time using the unsubscribe link at the bottom of the newsletter. After unsubscribing, we no longer use your email address for the relevant commercial communication, unless we have another legal basis to contact you. We do not share our newsletter mailing list with third parties for their own marketing purposes. If we use an external email service provider, that party may process personal data on behalf of Hotel Alkmaar for sending and managing the newsletter. 12. Cookies and similar technologies Our website uses cookies and similar technologies. A cookie is a small text file that can be stored on your device by a website. Cookies may be necessary for the functioning of the website, but may also be used for analysis or marketing (including through Google Analytics). These cookies record only marketing information, not personal data. You can refuse cookies through your internet browser. Please consult your browser's help function for this. You can disable Google Analytics for display advertisers and opt out of personalised advertising on the Google Display Network by going to Ad Settings. You can disable and opt out of Google Analytics through the Google Analytics Opt-out Browser Add-on. We distinguish, among others, the following categories: Functional cookies Functional cookies are necessary for the functioning of the website and for certain functionalities requested by you. To the extent that they are genuinely necessary and fall under the legal exception, these cookies may be placed without consent. Analytical cookies Analytical cookies may be used to gain insight into the use of our website, such as the number of visitors, the pages visited and how visitors navigate our website. Where consent is required for these cookies, they are only placed after you have given consent. Marketing and tracking cookies Marketing and tracking cookies may be used to analyse visitor behaviour, build profiles or make advertisements more relevant. Where consent is required, these cookies are only placed after you have given consent. The Dutch Data Protection Authority states that tracking cookies may only be placed after visitors have been informed and have given consent. Refusing tracking cookies must also not prevent normal use of the website. Your cookie preferences When you visit our website, we inform you through our cookie settings about the use of cookies and, where necessary, ask for your consent. You can adjust your cookie preferences or withdraw previously given consent at any time through the available cookie settings. You can also delete or block cookies through your browser settings. Disabling necessary cookies may cause certain parts of the website not to function properly. 13. Website visits and technical data When you visit our website, certain technical data may be processed automatically, such as: - IP address; - device type; - browser and operating system; - pages visited; - date and time of visit; - technical log data. This data may be used for the security, operation and improvement of our website and for statistical purposes. Where possible, this data is anonymised or aggregated. 14. Third-party websites Our website may contain links to third-party websites. This privacy statement does not apply to the processing of personal data by these external websites. We have no control over how external parties handle your personal data. We therefore recommend that you read the privacy statement of the relevant website before providing personal data there. 15. Job applications When you apply for a job at Hotel Alkmaar, we process the personal data you provide as part of the application procedure. This may include your name, contact details, CV, education, work experience and motivation. We use this data only to assess and administratively process your application and, if you join us, for the further administration of your employment. We do not retain application data longer than necessary for the application procedure, unless a legal obligation requires a longer retention period or you have consented to us retaining your data longer for future vacancies. 16. Your privacy rights Under the GDPR, depending on the circumstances, you have the following rights: - The right to access your personal data - the right to rectify inaccurate or incomplete personal data; - the right to erase your personal data; - the right to restriction of processing; - the right to object to certain processing activities;- the right to data portability, where applicable; - the right to withdraw consent where processing is based on consent; - the right not to be subject to solely automated decision-making with legal effects or similarly significant effects, where applicable. Please be informed that we could only provide these rights above when your identity is fully verified and when we received all necessary information. Not every right can be exercised in every situation. For example, statutory retention obligations or other legal exceptions may mean that we cannot delete certain data immediately. 17. How can you exercise your rights? If you want access to your personal data, have data corrected or deleted, restrict processing or object to processing, you can contact us at: info@hotelalkmaar.nl. Please state as clearly as possible which right you wish to exercise and which personal data your request concerns. To prevent misuse, we may request additional information to verify your identity. We will not ask for more information than necessary to establish your identity. We generally respond to your request within one month. If a request is complex or you submit multiple requests, this period may be extended by up to two months in accordance with the GDPR. If this happens, we will inform you within one month of receiving your request. 18. Complaints If you have a complaint about how Hotel Alkmaar handles your personal data, please contact us first. We will try to resolve your complaint with you as effectively as possible. You also always have the right to lodge a complaint with the Dutch supervisory authority: the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). The Dutch Data Protection Authority supervises compliance with privacy legislation in the Netherlands. The AP confirms that individuals who are dissatisfied with the processing of their personal data can lodge a complaint with the supervisory authority. More information and the current options for lodging a complaint can be found via: 19. Changes to this privacy statement We may amend this privacy statement when our services, business operations, systems used or legal obligations change. The most current version of this privacy statement is published on our website. We therefore recommend that you consult this privacy statement regularly. 20. Contact details If you have questions about this privacy statement, our processing of personal data, or wish to exercise your privacy rights, please contact us: Hotel Alkmaar / Hu Hotel Beheer B.V. Arcadialaan 6 1813 KN Alkmaar The Netherlands Email: info@hotelalkmaar.nl Telephone: +31 (0)72 540 14 14
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